Enterprise security and compliance in the top-rated scheduling automation platform
READ TIME: 8 MINUTES
Julia Farina, June 17, 2022
IT and security teams are constantly alert for security breaches. But the increasing frequency and sophistication of cyberattacks, phishing, and ransomware are intense. On top of that, there’s the new normal of a remote/hybrid workforce, who can sign up for SaaS apps in seconds. Add it up, and your team spends a lot of valuable time tracking down personal accounts to reduce risk.
We know you’d rather focus on strengthening your own infrastructure and security protocols. And as a top-ranked scheduling automation platform, we also know many of our millions of users already work at your company — many of whom have unconnected individual accounts.
As a scheduling automation platform in the business of making millions of connections happen seamlessly, Calendly understands the critical role security, privacy, and compliance play in this process.
Integrate secure enterprise scheduling with Calendly
Security threats evolve constantly. And so do Calendly’s protections, keeping your organization secure. Our Enterprise plan has robust security features and protocols that large organizations require. In fact, Calendly is the only scheduling platform that meets the compliance needs of the world’s largest financial service companies.
The Enterprise plan provides the in-app security, compliance, and centralized administrative controls you need today, while Calendly’s committed security resources keep pace with tomorrow’s evolving threats. It’s no wonder that Sales, Customer Support, Recruiting, and other teams rely on Calendly for Enterprise to accelerate deals, retain customers, and schedule external meetings efficiently.
Collaborate without sacrificing control
People throughout your organization use productivity and collaboration tools to make their jobs easier. But team members using different, unconnected platforms for company projects create security risks. You have no visibility into who is using what tool or for what purpose. And when corporate IP gets siloed in private and/or personal app accounts, it’s impossible to control passwords and ensure other security protocols.
Data breaches happen almost every day, but keeping apps in one centrally managed account reduces your risk exposure. Calendly for Enterprise lets you consolidate personal accounts under one corporate umbrella, reducing risk without interrupting workflows. The plan’s enterprise-grade security and compliance features equip IT and security teams with more control over customer, employee, and business data.
SAML Single sign-on
With SAML Single sign-on (SSO), everyone in your company accesses Calendly with a single set of credentials that’s consistent with your identity provider. SSO helps you avoid weak passwords and gives admins greater control. It also makes employees’ lives easier, since they have fewer passwords to remember.
SCIM user management
Meanwhile, SCIM provisioning automates the Calendly user lifecycle and gets team members up and running quickly. Admins can onboard users to the company’s Calendly account through connections with identity providers like Okta, OneLogin, and Microsoft Azure. With SCIM enabled, employees are automatically removed from Calendly when they leave the company, saving admins time and reducing the risk of former employees retaining access. Your team can safeguard company IP and business data while simplifying user provisioning.
SCIM provisioning lets admins automatically onboard and offboard users from your organization’s Calendly account.
IT and security teams don’t always oversee access to every application in your tech stack. And not every person should have the same level of access to your tools. Calendly for Enterprise features role-based access controls so you can assign different permissions for Calendly functions. For example, admins can manage all users, update meeting Event Type details for every team, delete data, and control billing tasks. Team managers can only manage users and Event Types within their own teams, while standard users can only edit their personal Event Types and settings. Admins also can distribute updates to all users at one time, so you know everyone’s using the newest version.
"The security aspect of [Calendly for Enterprise was important] and the ease of deploying it out to the people that needed it. We got over a hundred licenses and it was really easy to set it up and deploy it out to the people."
Procurement Manager, international media company
Align with data compliance standards and regulations
Enhancing security isn’t just about protecting your own networks. You also must protect customers’ data, and delete it on request. Some industries also have strict data auditing regulations.
Calendly for Enterprise not only aligns you with industry and global data compliance standards around the world. It also gives you the tools to complete data removal requests at scale, letting you find and delete customer data in one place. And Calendly is the only scheduling platform that can create automatic backups of all communications, so you’re always prepared to audit when needed.
Calendly for Enterprise has robust security features and protocols that large organizations require.
Communication audit compliance for financial services companies
Highly regulated industries like financial services must meet special requirements when it comes to customer communications. It’s easy to stay compliant with Calendly’s two-prong approach to auditing.
The Enterprise plan lets you send copies of each meeting invitation, reminder, and follow-up message to a bcc’d inbox, creating a trackable, auditable record of all communications with your customers. And because text messages are difficult to track, Calendly lets you turn off scheduling texts for everyone in your company’s account. By limiting outreach to email, you make it easier to keep records of all communications.
Data privacy compliance
Customer data privacy protections have become a huge part of IT service requirements. The rise of regulations such as General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other data privacy laws around the world mean customers have more control over how their personal data is used, including the “right to be forgotten.” When asked, you must delete their data from your systems promptly.
Overtasked IT teams shouldn’t have to jump through hoops to manage customer data. Fortunately, instead of manual one-off support requests, admins can initiate customer data removal with just a few clicks. The Enterprise plan takes customer privacy a step further with our Data Deletion API, which embeds Calendly’s data deletion feature in your existing deletion process. You can remove customer data, personally identifiable information (PII), and even accounts from one easily accessible location in your existing workflow.
To delete invitee user data in Calendly, click on the Organization Settings tab, then click on Data Deletion.
Reinforce cybersecurity with a dedicated partner
As workflows get more complicated, software startups develop new apps to help people get more done. While these vendors may offer new and intuitive ways to work, security is often an afterthought.
Productivity shouldn't come at the expense of your network’s integrity. With Calendly, security is more than the features above. It includes our investments in people, protocols, and processes to integrate security measures into everything we do and be a responsive partner to your organization’s IT security team.
24/7 Trust and Safety team
Trust and safety teams must provide security support at a moment’s notice. That’s why our security operations center is actively engaged in all aspects of our platform’s security. Our team is on guard against threats 24/7 and ready to respond to incidents immediately.
Internal security protocols and training
When everyone in your partner organization has a foundation in data security, it reduces the risks from threats outside your network. We create and maintain security programs and policies for all Calendly employees. Whether they work in IT or not, everyone receives continual training so they know how to avoid data leaks resulting from human error.
Secure software development lifecycle (SDLC)
Security checkpoints are also built into the way we develop new features:
Routine audits: We continuously scan for service interruptions, performance degradation, and security vulnerabilities.
New releases: Updated versions of Calendly require security tests, unit tests, integration tests, and end-to-end tests, as well as comparisons with our integration server.
Quality assurance testing: Changes are manually peer-reviewed by engineers, and then manually tested by our quality assurance team.
Continual monitoring: Following a release, we log, review, and address exceptions as well as conduct pen testing through multiple third-party services.
“We’re at a monumental moment in our history where people are mobile, hybrid work has become the norm, and workers have an endless number of devices at their disposal, meaning security leaders have a greater responsibility to usher customers and employees safely into this new era.”
Frank Russo, Chief Information Security Officer, Calendly
These are just a few examples of our dedication to security. More details are available on our security protocols and policies page.
Calendly for Enterprise evolves to meet new security needs
Threats to your network evolve constantly. That’s why we’re constantly updating and introducing new security features to keep your data — and your customers’ — safe.
For example, later this year we’ll introduce an audit log investigative tool for IT and security teams. It’ll help you mount a fast response to security incidents, letting your team filter and analyze key account actions within Calendly. You’ll be able to download all activity in a CSV file or access the information remotely through an API integration. The audit log will let you quickly review events, understand changes, and identify potentially suspicious activity. We’ll also add more flexibility to roles so you can better tailor permissions to your teams’ needs.
Level up to Calendly for Enterprise
Your organization’s success depends on meeting and collaborating with people while keeping your network secure. It’s how everyone works more effectively, wins more customers, and grows revenue. Consolidating your Calendly users in an Enterprise plan keeps everyone connected in a powerful, widely used scheduling platform with the security features and resources large organizations demand.Contact us for Enterprise details
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