Privacy Policy

Calendly LLC (“Calendly”, “we”, or “us”) recognizes the importance of privacy. We want you to feel confident using our services, and this privacy policy (“Policy”) is to help you understand and describe how we collect, use, and disclose information that we obtain about users of our websites, services, plug-ins, software or other Downloadable Tools (all of which we refer to as the “Platform”).

Throughout this document, we will use a few terms to describe various roles. Calendly Members have signed up to use our service and created an account. Calendly Users are people who are scheduling with a Calendly Member and have not registered and created an account with us.

Information We Collect

We collect information about you directly from you and automatically through your use of our Platform. We may combine information automatically collected with other information that we have collected about you.

In order to help you protect yourself and your information, we encourage you to provide only that information that is necessary for using our Platform. For example, to schedule a meeting you may only need to provide us with a name, email address, date and time.

Information You Provide

  • Appointment Information. When a Calendly User comes to Calendly to schedule an event with a Calendly Member, you voluntarily give us certain information. This can include your name, email address and phone number; email addresses of other people; subject of the meeting; and any other information you provide us or as required by the Calendly Member you are scheduling with.

    A Calendly Member may also connect their calendar with Calendly. Our calendar integration only checks the duration and free/busy status of the events in your calendar so that we don't book you when you're busy. We never know who you're meeting with, their email, the meeting title or any other details about the appointments in your calendar.

  • Account Information. Calendly Members may give us permission to access their information in other services. For example, with your consent, you may link your Calendly account with your Google, Microsoft Office 365 account, or other similar service, which allows us to obtain information from those accounts (like your basic profile or contacts). The information we get from those services often depends on your settings or their privacy policies, so be sure to check what those are.
  • Billing Information. If you purchase a premium version of Calendly, our third party payment processors will collect and store your billing address and credit card information. We store the last four digits of your credit card number and the expiration date.

Information Collected Automatically

Like many websites, we and our service providers use cookies, web beacons and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device. Using these technologies helps us customize your experience with our Services, improve your experience, and make tailor marketing messages. Here are some of the types of information we collect:

  • Log & Device data. When you use Calendly, our servers automatically record information (“log data”), including information that your browser sends whenever you visit our Website. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.

Cookies and Other Tracking Mechanisms

  • Cookie data. Depending on how you’re accessing our products, we may use “cookies” (a small text file sent by your computer each time you visit our website, unique to your Calendly account or your browser) or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them). For example, we may use cookies to keep you logged in to Calendly. Some of the cookies we use are associated with your Calendly account (including personal information about you, such as the email address you gave us), and other cookies are not. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Calendly if your computer supports such capabilities. You can opt out of receiving emails from us. Please see the Your Choices section below.
  • Other Web Site Analytics Services. We use third party service providers such as Google Analytics, Mixpanel and Kissmetrics to provide certain analytics and user interactions services to Calendly in connection with our operation of our site, including the collection and tracking of certain data and information regarding the characteristics and activities of visitors Calendly. You may opt-out of third party cookies from Google Analytics, Mixpanel and Kissmetrics’ Opt-Out Feature on their respective websites. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

How We Use Your Information

We may use information that we collect about you, including personal information, to:

  • Provide the Calendly Service. We will use your information to provide our Site, App, and Services to you; to facilitate scheduling; to manage your account; to respond to your inquires; and for other customer service and support purposes.
  • Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
  • Communicate with you.
    • Service related communications. We may send you service and administrative emails to ensure the service is working properly. We will also email you regarding your calendar appointments. These messages are considered part of the service and you may not opt out of these messages.
    • Promotional. We may send you emails about new product features or other news about Calendly or on topics we think would be relevant to you. You may opt out of these at any time. Visit the Your Choices section below. For Calendly users who are not Calendly Members, please be assured that we do not use the email addresses that you enter through email invitations to send any type of direct marketing.
    • Responding to your requests. We will also use your information to respond to your questions or comments.
    • Administrative. We may contact you to inform you about changes in our services, our service offering and other important service related notices, such as changes to the Policy or about security or fraud notices.
  • Advertising. We may develop and display content and advertising tailored to your interests on our Services and other sites.
  • Protecting Rights and Interests. We will use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce this Policy or our Terms of Service.
  • Legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.
  • Other. We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection.

Sharing and Disclosure

We do not share your personal information with others except as indicated within this Policy or when we inform you and give you an opportunity to opt out of having your personal information shared.

We will share information we collect about you, including personal information, in the following ways:

  • With third party service providers, agents, or contractors. We will never sell your data to third parties. However, we use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with providing services to you. For example, we may engage Service Providers to process credit card transactions or other payment methods. Or, we may engage Service Providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyze and enhance data (including data about users' interactions with our service). These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the information we request may be collected by third party providers on our behalf. We require our service providers to agree to take reasonable steps to keep the personal information that we provide to them secure. We do not authorize them to use or disclose your personal information except in connection with providing their services.
  • Affiliates. We may disclose your information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Policy.
  • To comply with legal process or to protect Calendly and our users and members. If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce applicable terms of use or this Policy, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Calendly; to detect, prevent, or otherwise address, security, or technical issues or illegal or suspected illegal activities (including fraud); or as evidence in litigation in which we are involved, as part of a judicial or regulatory proceeding.
  • Business Transfers. We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. If we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, in the unlikely event of a bankruptcy proceeding, or as part of any other similar business transfer, you acknowledge that such transfers may occur.
  • Aggregate or De-identified Information. We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, compliance, or other purposes.

Your Choices

  • Account. In order to keep your personal information accurate and complete, you can log in to review and update your account information, including contact and billing information. If you would like to cancel your account or request we delete or no longer use your account information to provide you Services, contact us at team@calendly.com. Subject to applicable law, we will retain and use your account information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
  • E-mail. As described above, if you do not wish to receive promotional e-mails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to communicate with you regarding service-related issues.
  • Cookies. Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.

Security

We have taken steps to help protect the personal information we collect. These measures include using SSL encryption and two-factor authentication. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information in all circumstances.

You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Third-Party Links

Our Site, App, and Services may contain links to third-party websites and applications. Any access to and use of such linked websites and applications is not governed by this Policy but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third-party websites or applications.

E-mail Security.

"Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from Calendly asking you for your personal information, do not respond. We will never request your password, username, credit card information, or other personal information through e-mail.

International Users

Our application and database servers are located with Amazon Cloud Services in the United Sates. If you are located outside of the United States, please be aware that information we collect (including cookies and other web technologies) will be processed and stored in the United States. By submitting your personal information to Calendly and using Calendly, you expressly consent to having your personal data transferred to, processed, and stored in the United States which may not offer the same level of privacy protection as those in the country where you reside or are a citizen.

Our Policy on Children’s Personal Information

Calendly is not directed to children under thirteen (13) years or age and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such personal information from our systems.

Changes to the Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, and if we do we’ll post any changes, including any material changes, on this page, so please be sure to check back periodically. If you continue to use Calendly after those changes are in effect, you agree to the revised Policy.

Contacting Us

If you have any questions or comments about this policy, please contact us at team@calendly.com.