FERPA and COPPA Privacy Policy and Notice


Children under the age of 13 shall only use the Services under an account created by and under their parent/guardian or school/educator and are specifically prohibited from the use of the Services otherwise. If Customer is a school or educator in the United States and wants its students to use the Services, Customer is and shall be responsible for complying with the U.S. Family Educational Rights and Privacy Act ("FERPA") and Children’s Online Privacy Protection Act of 1998 and its rules (collectively, “COPPA”).

To the extent that Calendly has access to “education records,” as defined by the Family Educational Rights & Privacy Acts of 1974 and its implementing regulations (“FERPA”), it is deemed and shall function as a “school official” with “legitimate educational interests” when fulfilling its responsibilities under this Agreement, and both parties agree that Customer has “direct control” over the use of “education records” as these terms are defined under FERPA. Calendly agrees to comply with its obligations under FERPA, including but not limited to the limitations on re-disclosure of personally identifiable information from education records set forth in FERPA and with the terms set forth below.

This means Customer shall notify those students' parents/guardians of the personally identifiable information that it will collect and share with us and obtain parental/guardian consent before its students sign up or use the Services. When obtaining such consent, Customer shall provide parents/guardians with a copy of our Privacy Policies. Customer must keep all consents on file and provide them to us if we request them. Additionally, Customer shall be responsible for verifying the student parent relationship and shall be responsible for compliance with the right of a parent to review personal information provided by the child. Customer shall comply with such requirements by requesting and providing Calendly with a data subject request for the aforementioned data, or any changes to such data requested by parent, and providing the data to the parent after verification of the student parent relationship. If Customer is located outside of the United States, Calendly shall rely upon Customer and Customer shall obtain any required consents or approvals from the parent or guardian of any student covered by similar laws and, as a condition to Customer's and its students' use of the Services, Customer shall comply with such laws.

Calendly Privacy Policy for Children

Last modified: 7/27/2020

The Children's Online Privacy Protection Act of 1998 and the U.S. Family Educational Rights and Privacy Act ("FERPA") and their rules (collectively, "COPPA") require us to inform parents and legal guardians (as used in this policy, "parents") about our practices for collecting, using, and disclosing personal information from children. It also requires us to obtain verifiable consent from a child's parent for certain collection, use, and disclosure of the child's personal information.

This section notifies parents of:

  • The types of information we may collect from children.
  • How we use the information we collect.
  • Our practices for disclosing that information.
  • Our practices for notifying and obtaining parents' consent when we collect personal information from children, including how a parent may revoke consent.
  • All operators that collect or maintain information from children through this Service.

This policy only applies to children and supplements the Calendly General Privacy Policy Calendly General Privacy Policy. The Calendly General Privacy Policy applies to adults.

Terms that are defined in the Calendly General Privacy Policy have the same meanings as used in this Privacy Policy for Children.

Information We Collect from Children

We collect information about you directly from you and automatically through your use of our Website. We may combine information automatically collected with other information that we have collected about you including from publicly available sources.

In order to help you protect yourself and your information, we encourage you to provide only that information that is necessary for using our Website. For example, to schedule a meeting you may only need to provide us with a name, email address, date, and time.

Calendly collects the following information, either directly from Calendly Users, Invitees, or Viewers, or through third-parties regarding Users, Invitees, or Viewers.

Appointment Information. A Calendly User, Invitee, or a third-party may voluntarily give us certain information. This can include names, email addresses, and phone numbers; email addresses of other people; the subject of the meeting; and any other information provided to us or as required by the Calendly User upon scheduling, pursuant to the Calendly Terms of Use. If you receive an invitation from a Calendly User but do not wish to become a Calendly User, please contact the Calendly User who sent the invitation through other means to set up your meeting.

Calendar Information. A Calendly User may connect their calendar with Calendly. Our calendar integration only checks the duration and free/busy status of the events in your calendar so that we don’t book you when you’re busy. We never store who you are meeting with, their email address, the meeting title, or any other details about the appointments in your connected calendar.

Billing Information. If you purchase a premium version of Calendly, our third-party payment processors will collect and store your billing address and credit card information. We store the last four digits of your credit card number, card type, and the expiration date.

Information We Collect Directly

A child must provide us with the following information to register with this website: the child's first name, last name, and an email address. We also require creation of a password. We may request additional information, however this information is optional. We specify whether information is required or optional when we request it.

We enable users to communicate with others on or through this Service through forums, FAQs, help and support services, feedback, and posting to public areas of the Site/Service ("Social Features"). The nature of these features allows children to disclose personal information about themselves. We neither monitor nor review this content before it is posted and we do not control the actions of third parties with whom your child shares his or her information. We encourage parents to educate their children about safe internet use and to monitor their children's use of social features.

Automatic Information Collection and Tracking

Like many websites, we and our Service Providers use Cookies, web beacons, and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device subject to your opt-out preferences (see Your Rights and Choices section below). Using these technologies helps us customize your experience with our Website, improve your experience, and tailor marketing messages. Here are some of the types of information we collect:

Log & Device data. When you use Calendly, our servers automatically record information (“log data”), including information that your browser sends whenever you visit our Website. This log data may include the web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.

Cookie data. Depending on how you’re accessing our services and subject to your opt-out preferences, we may use “Cookies” (a small text file sent by your computer each time you visit our Website, unique to your Calendly account or your browser) or similar technologies to record log data. When we use Cookies, we may use ‘session’ Cookies (that last until you close your browser) or ‘persistent’ Cookies (that last until you or your browser deletes them). For example, we may use Cookies to keep you logged into Calendly. Some of the Cookies we use are associated with your Calendly account (including personal information about you, such as the email address you gave us), and other Cookies are not.

Other Website Analytics Services. Subject to your opt-out preferences (see ‘Your Rights and Choices’ below), we use third-party Service Providers such as Google Analytics to provide certain analytics and Viewer interactions services to Calendly in connection with our operation of our Website, including the collection and tracking of certain data and information regarding the characteristics and activities of visitors to Calendly. You may opt-out of relevant cookies using opt-out features on their respective websites.

Children can access some parts of the Service and its content and use some of its features without providing us with personal information. However, some content and features are available only to registered users or require us to collect certain information, including personal information, from them. In addition, we use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the Service.

We only collect as much information about a child as is reasonably necessary for the child to participate in an activity, and we do not condition his or her participation on the disclosure of more personal information than is reasonably necessary.

We also may combine non-personal information we collect through these technologies with personal information about you or your child that we collect online.

For information about our automatic information collection practices, including how you can opt out of certain information collection, see the Calendly Privacy Policy on our website.

How We Use Your Child's Information

We may use information that we collect about you, including Personal Data, to:

  • Provide the Calendly Service. We will use your information to provide our Website to you; including facilitating scheduling; managing your account; responding to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the billing history to you on your billing page in the Website, and to perform internal financial processes, such as looking at the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.
  • Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
  • Communicate with you.
    • Service related communications. We may send you service and administrative emails to ensure the service is working properly. We will also email you regarding your calendar appointments. These messages are considered part of the service and you may not opt out of these messages.
    • Promotional. Subject to your opt-out preference, we may send you emails about new product features or other news about Calendly or on topics we think would be relevant to you. You may opt out of receiving these communications at any time. Visit the ‘Your Rights and Choices’ section in our General Privacy Policy For Calendly Invitees, please be assured that we do not use the email addresses that you enter to schedule a meeting with a Calendly User to send any type of direct marketing.
    • Responding to your requests. We will also use your information to respond to your questions or comments.
  • Administrative. We may contact you to inform you about changes in your services, our service offering and other important service-related notices, such as changes to the Notice or about security or fraud notices.
  • Protecting Rights and Interests. We will use your information to protect our rights and interests as well as the rights and interests of our Users and any other person, as well as to enforce this Notice or our Terms of Use.
  • Legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other governmental authorities, or in legal proceedings involving Calendly.
  • Other. We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent.

Our Practices for Disclosing Children's Information

We do not share, sell, rent, or transfer children's personal information other than as described in this section.

We may disclose aggregated information about many of our users, and information that does not identify any individual or device. In addition, we may disclose children's personal information:

  • To third parties we use to support the internal operations of our Service and who are bound by contractual or other obligations to use the information only for such purpose and to keep the information confidential.
  • If we are required to do so by law or legal process, such as to comply with any court order or subpoena or to respond to any government or regulatory request.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Calendly, our customers or others, including to:
    • protect the safety of a child;
    • protect the safety and security of the Website/App/Service; or
    • enable us to take precautions against liability.
  • To law enforcement agencies or for an investigation related to public safety.

In addition, if Calendly is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Calendly's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding or event, we may transfer the personal information we have collected or maintain to the buyer or other successor.

Social Features

The Service offers social features, including posting on message boards, forums, FAQs, help and support services, feedback, and posting to public areas of the Site/Service that enable children to communicate with others on or through the Website/App/Service. We do not control the types of information your child can send or post through them. We encourage parents to educate their children about safety online and to carefully monitor their children's use of social features to ensure they do not disclose their personal information through them.

Accessing and Correcting Your Child's Personal Information

At any time, you may review the child's personal information maintained by us, require us to correct or delete the personal information, and/or refuse to permit us from further collecting or using the child's information.

You can review, change, or delete your child's personal information by:

  • Logging into your child's account and visiting his or her account profile page.
  • Sending us an email at support@calendly.com. To protect your privacy and security, we may require you to take certain steps or provide additional information to verify your identity before we provide any information or make corrections.

Operators That Collect or Maintain Information from Children

A list of all operators that may collect or maintain personal information from children through the Website/App/Service is available at https://help.calendly.com/hc/en-us/articles/360047345493

Please direct your inquiries about any operator's privacy practices and use of children's information to support@calendly.com

Calendly, LLC

271 17th St NW,

Ste 1000,

Atlanta, GA 30363

800-979-9850