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","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"People typically ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.technologynetworks.com/neuroscience/news/taking-breaks-while-learning-helps-the-brain-remember-more-351486"},"content":[{"nodeType":"text","value":"retain more information","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" when it’s broken up into smaller chunks and delivered over a period of time. Don't overwhelm your customers by trying to show them everything at once. Instead, create different Event Types for specific features. They can choose the training they need, while your team doesn’t spend extra time covering unnecessary topics.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Once your customers are fairly self-sufficient, you should still provide them with an easy way to touch base and ask questions when needed. 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Integrate with your CRM to keep account managers focused","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Neither your customers or your teams want to spend valuable meeting time going over information from previous interactions. Eliminate unnecessary data entry by having all customer details created or updated automatically in your CRM platform as soon as an appointment is scheduled. Your customer relationship managers and account managers can then see the information in the scheduled appointment instead of looking it up manually or collecting it from customers. 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Automate your customer success outreach","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Use ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://calendly.com/features/workflows"},"content":[{"nodeType":"text","value":"Workflows","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" to automate personalized email or SMS reminders before customer sessions to prevent no-shows. This process automation eliminates the need for your team to spend time manually sending out pre-session reminders, giving your team more time to prepare for the upcoming meeting. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Calendly’s Workflows also help your team work more effectively as well as efficiently. 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— Dr. Whitney Pirtle (@thePhDandMe) October 12, 2020
I restrict my calendly appts to 20 mins (w/10 buffer) and it is working really well.