Calendly for Enterprise: modern scheduling for high-performing teams
READ TIME: 6 MINUTES
Annie Pearl, May 03, 2021
When we founded Calendly, we set out to solve one pain point we all struggle with: finding a time to meet. This year, we’re on track to power 300 million meetings for millions of users worldwide and 50,000+ leading brands including: Visa, Compass, Lyft, L’Oreal, and Dropbox. We’re consistently rated the #1 scheduling platform.
Some might say we’ve achieved what we set out to do: We’ve replaced the manual scheduling process with one easy link. But for us here at Calendly, we’re just getting started.
As the leader in modern scheduling, we’ve been fortunate to have hundreds of large enterprises share customer feedback to help shape our roadmap. And, along the way, we’ve learned from these customers that large businesses have different scheduling needs from individuals and small teams. Enterprises need tools to help them connect with their customers and partners quickly and consistently in a secure, scalable way.
Speed and consistency in client, candidate, and support interactions are more critical than ever:
Sales: Today, 50% of sales go to the vendor that responds first (InsideSales.com). But nearly half of businesses still take more than 24 hours to get back to people.
Recruiting: 60% of recruiters say they regularly lose candidates before they can schedule an interview. With a single interview taking between 30 minutes and 2 hours to schedule (Yello).
Support: Forbes reported that businesses lost $75 billion due to poor customer service in 2018. Consumer demands are evolving — 80% count speed and convenience among the most important elements of a positive customer experience.
It’s clear that scheduling inefficiencies have a direct negative impact on strategic goals.
That’s why today we’re launching Calendly for Enterprise — our most secure, flexible plan purpose-built for large teams and organizations. Already recognized as the intuitive scheduling leader your teams actually enjoy using, Calendly for Enterprise’s extended capabilities meet the complex, constantly changing needs of your business with powerful team-based functionality, robust admin controls, and enterprise-grade security and compliance.
Where we’re investing in 2021: efficiency, scalability, security
Earning and keeping the trust of our customers is our top priority. That’s why this year, we’re focused on expanding our product capabilities to better meet the security, compliance, privacy, and reliability needs of larger organizations — without sacrificing on the intuitive experience their teams already love.
Efficiency: Build powerful features to automate manual scheduling processes
Scalability: Empower teams to deliver delightful, consistent experiences at scale
Security: Provide organizations with the security and compliance they need
And we know that the true power of Calendly is unlocked when connected to all of your other tools. That’s why we’re continually investing in our partner ecosystem to seamlessly power meetings end-to-end.
New ways to connect instantly and automatically
To prevent missed connections and eliminate the time-consuming back-and-forth, we’re introducing new features that help your team get to meetings faster with automatic routing.
🔜 As your organization grows, your teams become more specialized. With intelligent routing, you can define custom fields and logic to ensure every prospect, candidate, or client connects to the right team member automatically. Route visitors to book with certain people or teams based on a set of conditions — like location or company size — or connect your Salesforce or HubSpot CRM to match accounts to a team member that’s already assigned to them.
Power delightful, consistent experiences at scale
As your organization grows, we’re providing leaders and admins with new features to ensure their teams deliver standardized impressions even as processes evolve.
🆕 User Groups enable admins to organize and manage members of their Calendly organization at scale. Group members by team, location, or department to manage and monitor multiple people at a time. Designate Group Admins to assign event types and manage team members without affecting other groups.
🔜 Great impressions aren’t made in a meeting alone. Prospects expect context and reminders before a meeting, and timely follow-ups after. But managing all that back-and-forth can be overwhelming. Workflows for teams enable Admins to add automated communications to their teams’ event types. So whether it be a sales demo or an interview, every touchpoint receives consistent outreach — without any additional overhead for your team.
🔜 Unlock insight into your team’s meeting and engagement activity to optimize and course correct performance over time. With reporting and dashboards, you can surface key insights like cancellation rates, total meetings, and reschedules across your entire team.
Earn and maintain trust with enterprise-grade security
Sensitive and mission-critical use cases run on Calendly. That’s why ensuring and keeping the trust of our customers is our top priority. We’re committed to holding ourselves to the highest security and privacy standards, and developing additional functionality to provide admins and IT teams with robust control over their users and data.
🆕 Deploy Calendly with confidence across your entire organization. With SAML Single sign-on (SSO), Calendly Admins can ensure members of their organization access Calendly using a single set of credentials that’s consistent with their identity provider. And SCIM Provisioning enables IT departments to automatically onboard and offboard users from Calendly to better safeguard company data.
Connecting seamlessly across your work stack
Lastly, we know Calendly works best when it’s working in concert with all of the other tools you use to power your customer, candidate, and partner interactions. As such, strengthening our partner ecosystem will always be a foundational investment.
Our Slack integration makes collaborating with external organizations frictionless. You can share times you or your team is available to meet from right within Slack. And your partners and vendors can choose a time to meet from your availability with just a few clicks.
Automatically generate video conferencing links when meetings are booked with our Zoom integration. Invitees will receive call details in the confirmation notification after scheduling.
And create custom workflows with our robust integration marketplace featuring open APIs and 70+ business apps including: Salesforce, Stripe, HubSpot, Intercom, and more.
Ready to start exploring these new features?
The new User Groups, SAML SSO, and SCIM are available on Enterprise plans today. Workflows for teams, intelligent routing, and reporting and dashboards will be coming soon. [Editor's note: read more about enhancements to Workflows and Schedules, launched since this post was initially published!]
To learn more about Calendly and how we’re transforming scheduling for modern teams, contact our sales team.
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