Share

Cengage uses Calendly to scale its sales and retention secret sauce

READ TIME: 3 MINUTES

May 05, 2020

Cengage, a leading education and technology company, focuses on creating e-learning solutions for higher education faculty that build momentum towards bright futures for students.


Highlights


The team at Cengage knows the more qualified leads they're spending time with, the more they sell. They also know the most important predictor of long-term success and adoption is when new customers attend training sessions.

So, how do they make it easy for qualified leads to connect with them and encourage more customers to schedule trainings? That’s where Calendly fits in and helps them scale.

Empowering qualified leads to easily schedule and share important information

The Cengage customer experience starts with sales through email outreach. Using their marketing automation platform, Eloqua, the sales team embeds a Calendly link to schedule time to connect.

“We’re trying to get calls scheduled and make sure when we do have a call, there’s something to talk about. Including a Calendly link to gather the information we need makes sure calls are more specific and will be much more meaningful than a cold call. As a sales rep, it makes a world of difference.”

Once a deal closes, the sales team hands off new customers to the customer success team to schedule their onboarding and training call. So those who have adopted Cengage's digital content can start using the technology as proficiently as possible.

As most new customers are familiar with Calendly from the sales process, this makes for a very consistent experience and a quick way to schedule when customers are most interested.

Improving customer education and satisfaction, leading to increased retention rates

Calendly helps create a more seamless process — most importantly for prospects and customers, but also for the Cengage team.

There’s accountability and control on the customer’s side to schedule their training, and those who take the time to do so are often more successful.

This leads to higher retention rates for Cengage, so it’s very important to offer a quick and easy way to secure a time. It also helps the customer success team manage the large volume of calls for training, implementation and customization that can reach up to 10 calls a day per rep during busy season.

“We have proven that companies that take the time to go through the 1-1 training become a better customer for a longer period of time. Calendly is making it even easier for us to schedule with those customers, and more customers keep those appointments.”

Ready to explore what Calendly can do for you? Sign up for free today.


Sign up FREE for Calendly

Calendly biography
Calendly

Calendly's modern scheduling automation takes the work out of connecting with others so you can accomplish more.

How one manager took the pain out of scheduling group meetings

READ TIME: 5 MINUTES

Scheduling group meetings can be frustrating. With Calendly, it doesn’t have to be this way.

Leadpages integrates Calendly directly into landing pages to help customers grow their businesses

READ TIME: 3 MINUTES

Choosing an automated scheduling software to enhance lead generation capabilities.

How Vonage's customer success team is increasing efficiency with Calendly automations

READ TIME: 6 MINUTES

With Calendly, Vonage’s UK/EMEA CS team saves 85 hours a month and now meetings are "effortless."

Try
Calendly free

Give Calendly a try with a free 14-day trial of our
Professional plan.

To learn about our Enterprise plans, click here.

STAY UPDATED

Subscribe to
the newsletter

Submit your email, and once a month we'll send you our best time-saving articles, videos and other resources.